Your Privacy Is Our Responsibility
cvv66 is committed to protecting every user's personal information — through SSL encryption and fair data practices.
Introduction & Applicability
cvv66 ("we", "our", "platform") is a trusted online gaming platform in Bangladesh. We believe that protecting the privacy of users' personal information is not just a legal obligation — it is also our ethical responsibility. In this privacy policy, we clearly describe what types of information we collect, how it is used, who it may be shared with, and what rights you have.
This policy applies to cvv66's website, mobile platform, and all related services. If you disagree with any part of this policy, please refrain from using cvv66's services.
Section 1 — Information We Collect
cvv66 collects two types of information to provide its services: information you voluntarily provide, and information collected automatically during your use of the platform.
1.1 Information Provided Directly by You
When you create an account or use services on cvv66, the following information may be collected:
- Full name, date of birth, and gender
- Mobile number and email address
- National ID or passport number (for identity verification)
- Residential address
- Payment information (bKash, Nagad, Rocket, Upay account numbers)
- Account login details (username and encrypted password)
1.2 Automatically Collected Information
When you visit the cvv66 platform, the following technical information may be logged automatically:
- IP address and device type
- Browser type and version
- Operating system information
- Which pages were visited on the site and for how long
- Cookie and session data
- Referral URL (which site you came from to reach cvv66)
1.3 Gaming Activity Information
To ensure a fair and safe gaming environment, we also record the following information:
- Deposit and withdrawal history and amounts
- Information on play time, game type, and results
- Bonus usage history
- Records of communication with the customer support team
Section 2 — Purpose of Using Information
cvv66 uses collected information only for specific and legitimate purposes. We never process your information unnecessarily.
2.1 Service Delivery & Operations
- Creating, verifying, and managing accounts
- Processing transactions (deposits and withdrawals)
- Distributing bonuses and rewards
- Ensuring uninterrupted operation of gaming services
- Managing the VIP membership program
2.2 Security & Fraud Prevention
- Verifying identity and ensuring account security
- Detecting unusual transactions or suspicious activity
- Preventing multiple accounts and fraudulent activity
- Maintaining overall platform security
2.3 Customer Support & Communication
- Resolving your questions and complaints
- Sending important account-related notifications
- Sending transaction confirmation messages
- Providing responsible gaming information and support
2.4 Platform Development & Analysis
- Statistical analysis to improve user experience
- Identifying and resolving technical issues on the platform
- Supporting the development of new games and services
Section 3 — Cookie Policy
cvv66 uses cookies and similar technologies to provide an improved user experience. Cookies are small data files stored on your device.
3.1 Essential Cookies
These cookies are essential for the basic operation of the site. They include maintaining login sessions, security verification, and saving language preferences. Without these cookies, the site cannot function properly.
3.2 Analytical Cookies
These cookies help us understand how users are using the site. This information helps us improve our platform. Data from these cookies is processed in an anonymous and aggregated form.
3.3 Cookie Control
You can delete cookies or stop new cookies from being saved at any time through your browser settings. However, please note that disabling cookies may cause some features of the site to not work properly.
Section 4 — Sharing Information with Third Parties
cvv66 never sells your personal information or transfers it to third parties for commercial purposes. However, limited information may be shared in specific circumstances.
4.1 Service Provider Partners
To operate our services, we work with certain trusted third parties, such as payment processors (bKash, Nagad, Rocket, Upay), game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others), and technical infrastructure providers. These partners receive only the information necessary to provide their specific services and are required to comply with our privacy standards.
4.2 Legal Obligations
In response to lawful requests from law enforcement agencies, court orders, or other legal obligations, cvv66 may provide required information. In such situations, we will only provide the minimum amount of information legally required.
4.3 Business Restructuring
In the event of a merger, acquisition, or business restructuring, user information may be transferred. In such cases, the new entity will also be required to comply with this privacy policy, and we will notify you in advance.
Section 5 — Data Protection Measures
cvv66 applies industry-standard security measures to protect your personal information. Our platform operates in a secure and reliable environment.
5.1 Encryption Technology
SSL (Secure Sockets Layer) encryption is used when storing and transferring your information. Payment information and passwords are protected with the highest level of encryption.
5.2 Technical Safeguards
- Firewall and intrusion detection systems
- Regular security testing and assessments
- Automatic detection of suspicious activity
- Regular server data backups and disaster recovery systems
- Restricted staff access — only authorized personnel can access data
5.3 Response to Security Breaches
If a security breach occurs that may affect your personal information, cvv66 will notify you as quickly as possible and take the necessary protective measures. We always handle such situations with transparency.
Section 6 — Data Retention Period
cvv66 retains your information only for as long as necessary. The retention period depends on the type of information and the purpose for which it is held.
6.1 Active Account Data
While your account is active, all profile information, transaction history, and gaming records are retained. This information is necessary for providing your service and resolving disputes.
6.2 After Account Closure
Even after an account is closed or deactivated, financial and identity verification information is retained for a specific period in accordance with legal requirements. After that period has passed, the information is securely deleted or anonymized.
6.3 Data Deletion Requests
You may request that your information be deleted. However, in cases of legal obligations or ongoing disputes, retaining certain information may be necessary. We will process your request within a reasonable time and inform you of the outcome.
Section 7 — Your Rights
As a cvv66 user, you have several important rights regarding your own information. We respect these rights and support you in exercising them.
Right to Access
You can find out at any time what information cvv66 holds about you. We will provide you with a copy of the relevant information.
Right to Rectification
If any of your information is incorrect, you can request that it be corrected. Information can be updated through account settings or via the support team.
Right to Object to Processing
You can object to your information being processed for specific purposes, particularly in the case of direct marketing.
Right to Data Portability
You have the right to receive your information in a structured, commonly used format that can be used with other services.
Section 8 — Protection of Minors
cvv66 strictly provides services only to those aged 21 or above. We do not collect information from minors or permit them to use our services.
Age Verification Process
Age is verified at the time of account registration. If we determine that a user is under 21, that account will be closed immediately and any collected information will be deleted as soon as possible. If a guardian suspects that a minor is using this platform, please contact our support team.
Section 9 — Policy Changes
cvv66 may update this privacy policy from time to time due to business needs or legal changes.
Notification of Changes
For any significant changes, we will post a notice on the platform and attempt to inform you through your registered contact method. Continued use of the platform after changes will be considered acceptance of the new policy. We therefore recommend that you check this page regularly.
Section 10 — Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. We provide support in both Bengali and English.
Contact Methods
You can send requests related to exercising your rights, data correction, or deletion by email. We will respond within a reasonable time.